Limited Warranty
The warranty obligations of Zomedica Inc. and its affiliates ("Zomedica") for the Assisi Loop®, Assisi Loop Lounge® and Calmer Canine® products (each a "Product", and collectively, the "Products") are limited to the terms set forth in this limited warranty.
What is Covered
This limited warranty covers defects in materials and workmanship for the Products.
What is Not Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or storage, misuse, abuse, accident, neglect, or exposure to excess moisture (including pet urine), heat or cold including without limitation damage caused by your pet. This warranty does not cover any damage or malfunction resulting from any unauthorized tampering with the Products (such as attempting to open a sealed case) or any repairs attempted by a party not authorized by Zomedica to make such repairs, or any other cause not directly related to a defect in materials and/or workmanship of the Product.
How Long this Coverage Lasts
This limited warranty lasts from the date of purchase for:
- 90 days for the Assisi Loop and Calmer Canine products; and
- Two (2) years for Assisi Loop Lounge® products.
Who is Covered
Only the original purchaser of the Product who purchases from an authorized reseller (including veterinarians) is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of the Product.
For products sold in Hong Kong, "authorized reseller" means Rebound Vet Products Asia or a veterinary clinic or retailer supplied by Rebound Vet Products Asia. Products purchased from other sources, from outside Hong Kong, or second-hand are not covered under this warranty as managed by Rebound Vet Products Asia. If you are unsure whether your seller is an authorized reseller, please contact us before purchase.
What Zomedica Will Do
Zomedica will, in its sole option, provide one of the following remedies to whatever extent it deems necessary to satisfy a proper claim under this limited warranty:
- Repair the Product within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore the Product to its proper operating condition. Zomedica will pay the shipping costs necessary to return the Product once the repair is complete.
- Replace the Product with a direct replacement or with a similar Product. If a direct or similar replacement Product is supplied, the original Product's end warranty date remains unchanged and is transferred to the replacement product.
How to Obtain a Remedy Under this Limited Warranty
This warranty is provided by Zomedica but claims made for products sold in Hong Kong will be managed by Rebound Vet Products Asia.
To investigate an issue with your device please use our form.
Once we receive your request, we will assess the issue and send details to Zomedica. All products returned to us will be sent back to Zomedica for inspection and verification.
Limitation of Liability
UNLESS OTHERWISE RESTRICTED BY APPLICABLE LAW, THE MAXIMUM LIABILITY OF ZOMEDICA UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZOMEDICA IS NOT RESPONSIBLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION.
*This warranty is provided by Zomedica Inc. for their products. Based on Zomedica's Limited Warranty.